Last updated on 14 July 2020
The Fantastic Club Membership Programme (the ‘Fantastic Club’) allows its members to access and take advantage of discounted prices and exclusive promotional offers.
The Terms and Conditions herein govern the agreement between You and 1st Online Solutions Limited (‘We’, ‘Us’) regarding your membership of the Fantastic Club. As used within these Terms and Conditions, the Fantastic Club Membership Programme consists of access to preferential prices of home cleaning and/or maintenance services offered on one of the websites part of the Fantastic Family (the ‘Services’) and subscription to exclusive limited in time offers (received via email).
1.1. In order to become a member, You need to:
1.1.1. carefully read the terms and conditions herein and accept them;;
1.1.2. apply to join the Fantastic Club; and;
1.1.3. pay an annual subscription fee (the ‘Annual Membership Fee’).
1.2. You can apply to join the Fantastic Club:
1.2.1. during the online booking process, on one of the websites part of the Fantastic Family, by adding the Fantastic Club Membership to your bill, along with the booking of the desired service;
1.2.2. by completing the online application form;
1.2.3. during the booking process in the GoFantastic app; or
1.2.4. by calling our customer service team and expressing desire to purchase a membership.
1.3. The membership of the Fantastic Club is only available to persons aged 18 /eighteen/ years or older.
1.4. We reserve the right to accept or decline a membership application, in our absolute discretion, to any person.
2.1. By completing the steps described in clause 1.1. You become a member of the Fantastic Club. Your membership begins immediately upon receipt of a confirmation email. Fantastic Club members may have exclusive access to:
2.1.1. temporary preferential rates and/or discounts for one or more specific services;
2.1.2. special offers, deals, discounts and promotions (the ‘Special Offers’) available only to members of the Fantastic Club. The Special Offers may be varied in our absolute discretion, with immediate effect, from time to time. The Special Offers may appear on Our website(s). You may also be notified of the Special Offers via email and sms. Emails shall be sent to the e-mail address that was provided by You upon creation of your Fantastic Account, messages shall be sent to You on the phone number provided by You upon creation of Your Fantastic Account.
2.1.3. a Fantastic Credit Generation opportunity for some of our Fantastic services. The Fantastic Credit Generation shall allow a member to collect Fantastic Credit towards their Fantastic Club account, of up to 15% /fifteen percent/ of the price of certain services (excluding materials, parking, congestion and any third party costs) which are not subject to preferential rates, with the exception of services provided by our trusted partners who are not part of our franchise network (The services which are not subject to a discount include, but are not limited to Locksmith related services (Bailiff Appointment, CCTV installation, Alarm installation, Open safe, Access control installation), Boiler installation, and Short Let/Holiday Rental Cleaning); and
Fantastic Credit Generation is available for some of our services. Fantastic Credits earned will be added towards members’ accounts and can be used towards any future service. Materials (needed for services), parking, congestion and any third party costs cannot be paid via credits.
Fantastic Credits can be used to pay up to 50% of the total price (excluding materials, parking, congestion and any third party costs) of the service.
The benefits described in clause 2.1. shall collectively be referred to as the ‘Benefits’.
2.2. You may unsubscribe and/or subscribe back to receiving the Special Offers at any time.
2.3. You shall not hold Us liable if You fail to take advantage or choose not to take advantage of any of the Special Offers, due to time constraint and/or if those offers are subject to availability. Additionally, You shall not be entitled to any refund due to your decision to unsubscribe temporarily and/or indefinitely from receiving the Special Offers.
2.4. Nothing in these terms shall place Us under any obligation to provide a minimum level of Benefits, including but not limited to, preferential rates, discounts, offers, deals or promotions to members of the Fantastic Club. Any and all Benefits shall be provided, in such manner and basis, as We may, in Our absolute discretion, think fit. For avoidance of any doubt, We reserve the right to change, increase or decrease the Benefits without prior notice to You. In case You are not willing to accept the amendments, You can terminate your membership by contacting Us.
2.5. Nothing in these terms shall be construed as a guarantee of satisfaction and/or a certain level of quality of the provision of the services.
2.6. The Benefits of the membership of the Fantastic Club are subject to availability and the minimum charges applicable to all services. For avoidance of any doubt, a member of the Fantastic Club shall not be able to benefit from a preferential rate, discount, promotion and/or any other Benefit, if that Benefit would reduce the price of the service below the minimum applicable charge.
2.7. The Benefits are applicable to the hourly rate of the labour only. For avoidance of any doubt, the Benefits shall not apply to the cost of any and all charges, fees, consumables, goods and/or materials, including but not limited to, detergents, parts, spare parts, materials, goods, congestion charges and/or parking fees.
2.8. The Benefits shall not be applied retrospectively. For avoidance of any doubt, the benefits cannot be applied to bookings for services made prior to the beginning of the membership period.
2.9. The Benefits of the membership of the Fantastic Club are restricted to the owner of the account. For avoidance of any doubt, the benefits of the membership may be applied to multiple properties as long as they are owned by the owner of the account.
2.10. The membership of the Fantastic Club is non-transferable and personal to You. In case You become aware of an unauthorised use of your membership and/or your account, You must inform Us.
2.11 A £20 credit compensation in case of late arrival
Late arrival credit of £20 can be claimed in an event where your service provider arrives at least 1 hour after the latest time set by the arrival time frame. The arrival time frame is sent via SMS and email the day before your service.
This compensation is valid for all services with the exception of Regular Domestic Cleaning, and services booked by customers who have confirmed to be flexible with the arrival at the time of booking. This compensation is valid for same and next-day bookings.
How to make a claim:
1/. Send an email to firstname.lastname@example.org with a subject line “On-time guarantee credit claim”. The claim can only be made via email.
2/. The email should contain the booking reference, the time frame of arrival, the amount of delay, brief explanation and any other information which you deem important.
3/. The claim shall be investigated within 2 Business days. If the claim is accepted a credit in the amount of £20 will be credited to your online account.
3.1. In order to become a member of the Fantastic Club, You must pay the Annual Membership Fee. Only payment by credit or debit card shall be accepted as payment method.
3.2. In order to remain a member of the Fantastic Club and access the benefits the Annual Membership Fee shall be settled for the current billing period via the payment method that You have selected. For avoidance of any doubt, the Annual Membership Fee shall be paid every 12 /twelve/ months or every year.
3.3. The current billing period shall be the period of 1 /one/ year for which the last Annual Membership Fee has been paid.
3.4. If the payment is not successfully settled, due to any reason, We may suspend your membership. The period during which You have been a member shall be considered as unauthorised membership. Any Benefits which have been used during the period of unauthorised use of the membership shall be refunded to Us immediately upon Our request.
3.5. If a pre-authorisation of a payment or a payment is not successful due to any reason not caused by us, You agree and authorise us to pre-authorise or take that payment from any other bank account and/or credit card which You have provided to us for the purposes of paying for services and/or fees.
3.6. You remain responsible for any unpaid amounts until their settlement.
3.7. The Annual Membership Fee can be increased or decreased from time to time. For avoidance of any doubt, the Annual Membership Fee may not be increased or decreased retrospectively.
4.1. Your membership in the Fantastic Club commences at the time when your application is accepted, the Annual Membership Fee is paid, and You receive a confirmation email.
4.2. The term of the membership is indefinite and may be terminated by You at any time, subject to the conditions in this clause 4.
4.3 You may cancel your membership at any time by sending a cancellation request to email@example.com or by contacting our customer service team at: 020 3404 3444. You may be eligible for a partial refund of the Annual Membership Fee depending on the benefits already used by You and/or anyone authorised by You to use your account during the current billing period.
4.4 If a termination or a cancellation occurs within 14 days after the commencement of the membership, the Annual Membership Fee may be refunded fully or partially on request by the membership owner. If neither You and/or a person authorised by You to use your account has taken advantage of any Benefits during the current billing period, We will refund the Annual Membership Fee in full. If You and/or a person authorised by You to use your account has taken advantage of any Benefit, We will issue a partial refund based on the Benefits that have been used during the current billing period.
4.5. If You are not eligible for any type of refund your membership shall be cancelled and terminated at the end of the current billing period. In case You are eligible for a refund, your membership shall be cancelled and terminated immediately, upon your request.
4.6. We reserve the right to terminate your membership at any time by written notice to You, in case of a breach of these Terms and Conditions.
4.7. Once the membership is terminated, cancelled or expires, You shall no longer have access to the Benefits described in clause 2 (Membership Benefits).
5.1. All preferential rates, discounts, any deals, offers and/or promotions provided by Us are subject to the terms and conditions which apply specifically to them.
5.2. Unless otherwise agreed in writing by Us, the benefits of the membership of the Fantastic Club may not be combined with each other and/or any other voucher, discount, offer, deal and/or preferential rate.
5.3. Services purchased by using the Fantastic Club membership shall not be offered for commercial purposes, directly or indirectly, by or through You and/or any third-party.
5.6. Unless stated otherwise in writing by Us, the Terms and Conditions of the services remain as the terms governing your relationship with the Service Provider with regards to the provision of any and all services. For avoidance of any doubts, the Terms and Conditions herein are applicable and govern only your membership in the Fantastic Club.
5.7. Any of the material on our site may be out of date at any given time, and We are under no obligation to update any and all materials, whatsoever.
5.8.You hereby acknowledge and agree that You have read, understood, considered and accept these terms and conditions, and that by using or accessing the Fantastic Services websites and/or apps and participating in the Fantastic Services Membership Club, You are agreeing to be bound by the terms and conditions set forth herein.
7.1. The headings in this Agreement shall have no legal effect whatsoever and are provided for informational purposes only.
8.1. If any provision of this Agreement is held to be invalid or unenforceable to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this Agreement shall continue in full force and effect.
8.2. If any provision cannot be reformed, any such provision shall be deemed severable from the terms of the Agreement and shall not affect the validity and enforceability of any remaining provisions.
9.1. Our omission to enforce any provision of this Agreement shall in no way be construed to be a waiver of any such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. Any waiver by Us, any of our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to Us of any provision, condition or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
10.1. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although We retain the right to bring proceedings against You for breach of these conditions in Your country of residence or any other relevant country.
UPDATE: We remain open for business during the national lockdown